Session Title

Learning from Incidents with Blameless Postmortems

Abstract

So you’ve had an incident. Restoring service is just the first step. When all of the alarms are silent and the red lights are green again, your team can take some time to think about what happened and how to improve from it. Using blameless postmortems can help your team foster a learning organization and improve your production engineering practice for the future. This talk will cover the postmortem workflow as part of incident response, and the team culture that fosters creating useful postmortems.

Bio

Mandi Walls is a DevOps Advocate at PagerDuty. For PagerDuty, she helps organizations increase their effectiveness by modernizing IT practices and improving their response to unplanned incidents. Prior to joining PagerDuty, she worked at Chef in various positions from Professional Services to Community Management. Mandi has a Master's degree in Computer Science from GWU and an MBA from UNC Kenan-Flagler. She is a regular speaker at technical conferences and is the author of the whitepaper "Building a DevOps Culture", published by O'Reilly.